Blackline’s Alarm Receiving Centre (ARC) partners and in-house Safety Operations Centre (SOC) provide organizations with expert support, ensuring superior safety monitoring without sacrificing business productivity. G7 devices connect people in the field with live monitoring personnel 24/7, ensuring industry-leading safety monitoring can accompany workers wherever they operate and allowing incidents to be addressed as they happen, so no call for help ever goes unanswered. 24/7 live monitoring can be added to any G7 service plan, delivering a professionally trained and certified teams focused exclusively on monitoring the well-being and safety status of employees.

ARC and SOC monitoring personnel manage each alert in real-time from receipt through to resolution in the shortest possible time, according to custom emergency response protocols tailored to each business. Personnel can easily view the type and status of an alert, the moment it happens — G7 devices automatically communicate incident details to Blackline Live, from injuries and health events to gas exposures and evacuations. Notes are documented throughout the alert for future reference and process review.

Located at Blackline’s headquarters in Canada, the SOC’s superior standards are enforced by transparent response-time reporting. Monitoring over 15,000 devices in the field, the SOC responds to 99.7% of alerts in under 60 seconds, facilitating worry-free safety monitoring services and support for businesses. As more G7 devices are deployed in the field around the world, the team is expanded accordingly to cater to the increases in alerts, as well as to support multi-lingual businesses.

The SOC also has a series of backups in place to ensure monitoring services are never interrupted. The centre features dual internet connections, with multiple personnel on staff around-the-clock to ensure every alert is responded to quickly and efficiently. The team can also deploy as a self-sufficient, mobile unit in minutes — a mobile Wi-Fi puck and always-ready laptops mean personnel can connect to the internet from a vehicle on route to a back-up location, managing alerts on the move.

Blackline’s ARC partners and in-house SOC are a critical, reliable link between workers in the field and emergency responders. Professional training and ongoing improvements ensure the team is always ready to spring into action and deliver the help needed, every time.